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Returns & Refund


We do not provide refund on the goods sold on Goods once sold through the website can only be exchanged for replacement or a store credit if they meet our terms and conditions. We accept only exchanges and provide store credit (valid for 7 working days only) on items (except reduced/discounted or sale items) that are in their original condition (new, unused, unworn, unaltered or unwashed) within 48 hours of receiving your order.

All Naushad Ali pieces are quality checked several times, however if you are not satisfied with the product received by you and is faulty or damaged please let us know via email. Any pictures attached would speed up the process. We shall see if we can replace the product depending on stock and availability. If we are unable to replace the product or remedy the fault then we will refund the money happily within 7 working days once the garment reaches us back. All returned items will be credited to the account from which the original purchase was made. Product replacement or exchange will take the same delivery time of the original product or the exchanged product. 

Products eligible for replacement or exchange should reach back to us within 7 days of delivery. is not responsible for shipping costs that may incur regarding the return of a product.

Please note that will not refund any additional duties, taxes, or any additional charges, that may incur.



You must inform us within 48 hours of delivery of the product. Please send us an email to with your order no. and attach an image of the piece purchased and the reason for exchange. You will hear from us within 24 hours after we receive the mail. Once you hear back from us, and we agree on the exchange, please ship out the piece to the following address :  Naushad Ali, Pondicherry Design Co, 59, Muthumariamman Kovil Street, Heritage town,  Pondicherry 01; +91 98208 04443.

The cost of shipping the product back to us is to be borne by you. When we deliver your corrected pair, will take care of the shipping. Liability of this courier is on you. Any loss or damage of couriers sent by you for exchange will not be our responsibility. 

Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for exchanges. We would require all original papers/bills to be returned with the product. reserves all rights to inspect the condition of the product before processing any exchanges. As a company policy, we do not provide a refund on any product sold. Once the pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met). All custom made orders  & sale items are non-exchangeable. 



  1. If a piece is exchanged once, it cannot be exchanged the second time.

  2. Please note that not all products are eligible for exchange. All made to order products are non-returnable and non-exchangeable. Products on offers or sale or discount are non-exchangeable.  Please make it a point to understand which products are eligible for exchange/store credit before purchasing.

  3. Store credit is will be given in terms of a special coupon of the same value, for one-time use only. The difference in cost of the exchanged product will be chargeable. 

  4. Product replacement or exchange will take the same delivery time as the original product or the exchanged product. 

  5. Product replacement or exchange will take the same delivery time as the original product or the exchanged product. 

  6. Products purchased on sale with 20% or above are not eligible for returns or refunds.